Corillian Member Advantage

The online channel is quickly becoming the preferred way your members interact with you. Each interaction represents an opportunity to leave a favorable impression with your members. Will they leave feeling more confident doing business with you, or will they leave wondering if they made the right decision by trusting you with their money?

Choosing a sub-par online banking solution is essentially gambling with member confidence. Your reputation, member referrals, and your entire business, are dependent on exceeding member expectations. Should they expect any less from your online channel?

With Corillian Member Advantage, the best practices learned over years of implementing the world’s leading financial institutions are now available in a cost effective ASP (Application Service Provider) model for credit unions of all sizes. Corillian Member Advantage is the ideal choice to build long-term member confidence in your credit union.

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Real-Time Online Enrollment
Allows members to establish accounts online in real-time without waiting for a back-office solution to process a paper enrollment. Once enrolled, users can select their own unique user name and password providing greater personalization to the online experience.

Advanced Account Management
Members have a complete, real-time view of their account information, enabling them to proactively manage their finances with up-to-date balances, transactions, payments, account history, eStatements, check and item images.

Integrated Bill Payment
Members have the convenience of scheduling immediate, future and recurring payments with Member Advantage’s pay-anyone capabilities all within an integrated online user interface – removing the need to link to a 3rd party site and providing a consistent look and feel to the complete online banking and bill payment offering.

Proactive Online Security
Corillian has a dedicated team of security professionals charged with staying ahead of new threats and focuses its security efforts on preventing fraud before it happens, using a process called Pre-emptive Forensics™. Corillian is the only online banking vendor, and one of only eight U.S. organizations, to achieve ISO:27001 certification, demonstrating that Corillian’s business processes and security programs are built on best practices. Corillian’s industry leading security solutions include proactive fraud monitoring, anti-phishing, a SAS70 II datacenter, strong authentication to support FFIEC guidelines, and a team of dedicated professionals and processes solely focused on online security.

Enhanced Member Service
Through Corillian Relationship Manager, member service representatives (MSRs) are able to quickly help members with any online issue. Authorized MSRs can experience the same view as the member eliminating communication gaps and ensuring high quality service.

Best Member Self-Service Experience
Corillian’s focus on usability optimizes member “ease-of-use” resulting in greater convenience. Expanded self-service options enable members to personalize key tasks and processes, which leads to increased utilization of the site and services.

Multi-lingual User Experience
Allows the credit union to provide support for multiple languages, allowing members to interact with the credit union in their preferred language.

Hosting & Support
Corillian’s world class hosting and support provides scalability, security, reliability and performance. Members can be confident they are able to manage their finances when it is convenient for them - 24 hours a day. In the event of a disaster, Corillian’s hot site disaster recovery ensures that online sites are backed up and running quickly after the disaster.

Value-add Services
Through Corillian’s strong partner network, credit unions have access to advanced value-add services such as online account opening, A2A payments, loan origination, bill presentment and virtual agent help.