Corillian Consumer Banking ™

Whether online or offline, consumers expect the best, period. They require an online banking site where they can securely analyze, manage, and control their finances from the convenience of any online access point. As a result, online banking has become the richest electronic delivery channel and a great value to consumers and financial institutions alike.

Corillian Consumer Banking enables financial institutions to provide their customers best-in-class Internet banking. It provides a compelling online experience, from simple account review to sophisticated payment, transfer, and self-service functionality. Corillian Consumer Banking is deployed on Corillian Voyager, the industry-leading platform with unsurpassed scalability, performance and reliability.

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Corillian lowers the total cost of ownership for Internet banking by delivering the best-in-class Internet banking solutions on Corillian Voyager, which is the platform common to all Corillian line of business applications.

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Online Enrollment
Lowers adoption barriers by allowing customers to enroll in Internet banking directly from the financial institution’s Web site. Consumer banking customers avoid a time-consuming visit to the branch, while financial institutions appreciate increased rates of online banking adoption and customer self-service.

Secure Single Sign-on
Corillian Consumer Banking enables seamless integration across consumer accounts and other lines of business, so customers can access all products and services seamlessly, with a single sign-on.

Real-time Account Access
Corillian Consumer Banking gives customers a complete, real-time view of their account information, including balances, transactions, payments, account history, and much more. This functionality enables customers to manage their finances with easily accessible, up-to-date information.

Bill Payment and Presentment

Corillian Consumer Banking provides the convenience of pay-anyone capability. With this functionality, customers can receive bills electronically and schedule immediate, future-dated, and recurring payments. Advanced payee matching capabilities maximize the percentage of electronic payments, while opportunities for least cost routing provide significant cost savings and payback in as quickly as nine months.

Real-time Alerts

Financial institutions delivering alert functionality to consumer banking customers have a competitive edge in the market. Alerts provided by Corillian Consumer Banking help to ensure that consumer banking customers are always up-to-date on their financial condition. Corillian Consumer Banking provides alerts for balance and transaction thresholds, successful or unsuccessful payments, and payment due information and can notify a customer in real-time on the most convenient device.

Integrated Self-service

Corillian Consumer Banking improves the online experience for customers while lowering the cost of service for financial institutions by offering a comprehensive range of self-service functionality. Corillian Consumer Banking lets customers make online customer service inquiries, open new accounts, change their online UserID and password, reorder checks, stop payments, update personal information, and create reports. In addition to having these self-service transactions available, Corillian Consumer Banking supports a set of pervasive features targeted to deepen customer relationships and lower the institution’s cost-to-serve including context sensitive help, customer managed favorite links/content and related links.

Real-time Intra-Institution Money Movement

Corillian Consumer Banking enables real-time, future-dated and recurring transfers for transfers between accounts within the institution. Customers can view pending and scheduled transfers, transfer history and sort the information any way they choose.

Electronic Statements

Corillian Consumer Banking makes electronic statement images available to customers. Customers can be alerted via e-mail when statement images are available, and they can opt out of paper statements, eliminating mailing and other servicing costs for the financial institution. Consumer banking customers appreciate the convenience of storing and searching electronic records instead of unwieldy paper records.

Check / Item Imaging

Corillian Consumer Banking enables the financial institution to present check and item images online. Customers can click on a check number or icon to bring up an image of a deposit slip or both sides of a check. They avoid the hassle of requesting a cancelled check or a deposit slip copy, while the financial institution eliminates mailing and other servicing costs. For the further convenience of consumer customers, pre-formatted secure messages allow easy access to ask questions regarding the check or item image.

PFM Integration

Corillian Consumer Banking enables bi-directional OFX full-synchronization and real-time download capability for users of personal financial management (PFM) software, such as Intuit Quicken™ and Microsoft Money™. PFM users benefit from fully synchronized OFX, so regardless of where they choose to manage their payments information - it is available both online and within their PFM with no need to re-key information.

Account Aggregation

Corillian Consumer Banking delivers account aggregation for account balances and history from thousands of financial institutions, including banks, credit card companies, and brokerage firms. This aggregated data can also be warehoused. Whether this information is used in direct cross-selling campaigns, or to better understand customer behavior, it brings a significant amount of additional customer information to the institution regarding customer spending and investment behavior.

Online Register

Corillian Consumer Banking supplies a full-featured online account register. This functionality presents individual account detail in a check register-like view. Customers can annotate their transactions and assign them to categories (e.g. utilities, groceries, and rent) and can run reports to compare their expenditures against a budget. The register can also be used to store and track off-line data, such as the equity value of real estate, or the value of precious metals or collections.

Integrated Customer Care

Corillian Consumer Banking enables world-class customer service. Customer service representatives can take action on a customer’s behalf to resolve issues or even co-browse with a customer to build customer confidence and ensure greater self service in the future. Options such as live chat and secure messaging allow customers to communicate with financial institutions in ways they are most comfortable. Corillian customer care functionality integrates with leading CRM packages seamlessly to maximize customer service representative efficiency.

Flexible Deployment

Corillian Voyager supports multilingual and multicurrency deployment enabling the user experience to be designed in any language and with any currency displayed. Corillian also enables profile based site differentiation, which allows financial institutions to package functions and applications for different customer segments.

Account-to-Account Funds Transfer

Corillian Consumer Banking allows account-to-account funds transfers, so customers can quickly move funds between financial institutions, without the need to write checks. Customers benefit from time savings and the convenience of managing their finances from a single destination. Financial institutions benefit by attracting new customers to this value added service, which can be offered to all customers, or reserved for specific segments or customers meeting certain balance requirements. Deposit growth is increased by allowing customers to quickly and easily move funds into the financial institution, while fee income can be generated for outbound transfers.