Additional Services

Capacity Planning Service

The Capacity Planning Service is for those financial institutions that want to determine the number of customers their site can handle in anticipation of future growth, advertising campaigns, mergers and acquisition, changes in host or network, or addition of new channels and lines of business. This service provides an understanding of additional hardware requirements to support a given load level, or provides regular checks to ensure the site performance is on track. Corillian delivers significant value through this service by imparting in-depth knowledge of the Voyager Platform during the process and by providing formal deliverables after the work is complete. Corillian customers receive a full report covering system performance at various load levels, which indicates how many customers the system can handle and what components are likely to present a critical bottleneck.

Performance Testing Package

The Performance Testing Package gives financial institutions the tools to perform site capacity planning. Customers of this service can run their own performance verification after making host changes, network changes or adding new lines of business or channel applications. Specifically, Corillian provides load testing software and load generation scripts, and assistance in customizing the tools for the specific implementation and infrastructure.

Typically, this service is purchased in conjunction with the Capacity Planning Service. Writing scripts for these tools requires specialized Voyager Platform knowledge. Thus, there are clear cost savings gained by purchasing this service instead of hiring and training internal staff.

Automated Functional Test Bundle

As changes are made to the production environment the investment in existing functionality should be carried forward. The Automated Functional Test Bundle includes functional testing software and scripts that ensure pages and transactions unique to individual customer sites function as expected after any changes are made.

Browser Compatibility Insurance Program

The availability of new browser versions regularly causes problems for complex web sites. The Browser Compatibility Insurance Program assures Corillian customers, for a fixed annual fee, that they will know about potential issues before their online customers have problems. Armed with the information this program provides, financial institutions can be assured of browser compatibility, either by notifying online customers about incompatibilities or working with Corillian to modify the site to work with the new versions.

With this service, Corillian delivers documentation upon the release of a new browser version that details issues with the browser itself and resulting issues with the financial institution's site. The financial institution remains in total control over site improvements and how customers are notified.

QA Hosting and Administrative Services Package

This package off loads all quality assurance administrative and maintenance tasks from a financial institution's staff and lets it focus on business objectives. Corillian builds and maintains the Corillian Voyager system, ensuring all available patches are applied. Dedicated hardware in this environment gives the financial institution the ability to test enhancements to the system and quickly go live with new eFinance applications. Financial institutions can own the hardware and Corillian will host it, or Corillian can supply the same service on its own hardware.

VPN Installation Package

The Virtual Private Network (VPN) package enhances QA and support services to ease Corillian Voyager implementation, guarantee compatibility, increase service response times and, ultimately, streamline the entire support service process so it is even more cost-effective.

Remote Monitoring

If a financial institution does not have, or does not wish to have the necessary staff to monitor its online banking site to the preferred extent Corillian will act in that role for the financial institution. This service is available 24 hours a day, or for part of the day depending on the financial institution shift patterns.

Corillian will immediately notify customers of this service regarding site outage, performance degradation, or issues that will likely lead to imminent downtime. Corillian will also supply weekly reports on site health indicators and trends.

Remote Admin Service

Corillian can extend the remote monitoring service one stage further to include administration of the online banking site as well. Corillian can perform this service full-time, for specific hours daily, or for a bounded length of time to assist through staff shortages. With the remote administration service, Corillian will cover required system and Corillian Voyager maintenance tasks and ensure that they are taken care of each month.

Virtual DBA Service

Financial institutions may have basic systems monitoring and administration functions covered by existing staff, but need assistance with SQL Server database administration. This will often be the case when Corillian Voyager is the only SQL Server based application run by the operations team.

Corillian database administrators understand the specifics of how Corillian Voyager, Corillian Relationship Manager and other applications interact with SQL Server and can deliver superior, proactive management, which results in less downtime and faster site performance.

Bill Pay Maintenance

This service is available to those Corillian customers that need assistance with the daily monitoring of payments delivered to a 3rd party payment processor. Corillian offers a deep understanding of the specifics of the bill payment process, and can proactively manage the run to ensure the third party receives payments data in a timely manner. Appropriately, Corillian will provide immediate notification if the third party or host is not available to complete the run. Corillian also provides monthly reports and trend analyses as a component of this service.